Innovations is dedicated to building an exceptional relationship with all of our guests. We appreciate the trust and loyalty you have placed in our staff and our salon & spa.
The Innovations guest rewards program is presented as a courtesy and a “Thank you” for your loyalty. There is no obligation on your part other than for you to continue to honor us with your business.
The remainder of this brochure will explain how the Program works in an FAQ format and how you can earn and utilize the points you most assuredly will be rewarded. If you should have a question that is not covered here in the FAQ section, please feel free to contact us and we will be happy to answer it. Please keep in mind that the program you see today will constantly evolve. We will change, add, and delete incentives all the time in an attempt to provide our guest with the best possible experience.
On behalf of all of us at Innovations thank you, and enjoy your rewards.
How do I get started?
You don’t have to do a thing. All Innovations guests are automatically included in the program. Our computer system will keep track of your accumulated points.
How will I know how many Rewards Points I have?
Each time you cash out any points you may have accumulated will show up on the bottom of your receipt. In the near future you will be able to log into your on-line booking account and see your point totals. (on-line booking is also a complimentary service that can be setup for you in just a few moments at your next visit).
How do I earn Rewards Points?
It’s easy! You can accumulate points through everyday interactions with Innovations. Below is a list of ways you can accumulate points and the value of each activity…
25,000 Points for pre-booking at the completion of your first visit to Innovations. (New Clients)
25,000 Points for referring a new guest to Innovations. (Make sure you inform them to tell us who referred them. That’s pretty important)
5,000 Points for trying a service class for the first time. (must be a regular client 3+ visits per year)
5,000 Points for retail product purchases totaling more than $100.
3,000 Points for retail product purchases totaling more than $75.
2,000 Points for retail product purchases totaling more than $50.
2,000 Points for pre-booking your next service at the completion of today’s service. (Regular guest)
Be sure to check the TV monitors when you come in to see what’s new in the Rewards Program. Remember, it will change all the time.
So… what are you waiting for?
Let’s get some points!
How much are my Reward Points worth and what can I purchase with them?
1000 points = $1.00. Your Reward Points can be used to pay for any service or retail product purchases.
How and when can I redeem reward points?
Much like other rewards programs there are just a few restrictions. Please see below:
Pay in full. Rewards Points are redeemable as soon as you have accumulated enough points to purchase a service or retail product in full. Reward Points cannot be redeemed for partial services or products.
Jubilee Months. Reward Points will have a special value during certain months of the year. The announcement of what months are Jubilee and what the promotion is, will be posted on the Innovations TV monitors and the website. An example may be that during an “October Jubilee” all points are worth double when using them to pay for services. Good stuff right? This is only an example, so watch the TV monitors and the website, a jubilee could happen at any time!
Are Rewards Points redeemable for cash?
No. Rewards Points are not redeemable for cash.
Are Rewards Points transferable?
No. Rewards Points can only be redeemed by the guest who earned them.
Do Rewards Points expire?
Yes. All Reward Points earned in the calendar year, expire February 15th of the following year. Ex. All Rewards Points earned in the year 2008 would expire on February 15th of 2009.
Innovations reserves the right to modify, or cancel the Points Rewards Program at any time without notice.
