Innovations Re-Opening Details

Welcome Back

 We are so pleased to announce that we will be re-opening on May 11th and look forward to seeing each of you very soon!

From May 11th through May 31st we will be offering an enhanced schedule of:

7 days per week / Mon-Fri 8:30am-9pm & Sat-Sun 9am-5pm

We ask in advance for your patience as we navigate the intricacies of the state’s current service restrictions. Our team is eager to speak to each of you to understand your needs and assist you in scheduling our limited, but-oh-so important salon services.

 

Sanitation Protocol

 To allow for the continued safety of our guests and staff, Innovations will enhance our rigorous sanitation and disinfecting processes.

Each station, styling chair, shampoo bowl & chair, as well as, countertops, doorknobs, faucets, etc. will be disinfected between appointments.

An “I’ve Have Been Sanitized For Your Safety” sign will be placed on each chair upon completion of cleaning for your comfort and acknowledgment.

All Innovations stylists are Barbicide Certified to ensure proper sanitation and disinfecting protocols are observed per CDC and OSHA recommendations.

 

Guest Arrival

As you arrive for your appointment we are requesting that you please remain inside your vehicle until your stylist texts or calls to inform you that they are ready for your services.

Upon arrival at the entrance we ask that you be wearing a face mask per state regulations and that you sterilize your hands through the use of our touch-free sanitizing-gel dispenser.

We will also ask you a few wellness questions about COVID-19 symptoms and offering to take your temperature prior to services.

*If you happened to forget your mask don’t worry, we would be happy to supply you with a disposable one.

 

Abbreviated Services Menu

Our menu of award-winning services is a source of great pride to our talented Innovations staff. Having to eliminate or abbreviate any of our services even temporarily, is not something we want to do. Ever. However, guest and staff safety must prevail.

Spa: Due to the restrictions in phase 2.0 we will not be offering spa services through the 31st of May and will be monitoring the state site for updates as they post.

Salon: Due to the state restrictions in phase 2.0 we will be offering an abbreviated menu of salon services to include just the following:

  1. Haircuts
  2. Color Re-touch

*No Blow-outs, toner/glazes, root to ends highlights, or balayage services

Please note: that your stylist may request that you arrive with freshly shampooed and styled hair for dry cutting services prior to a color if applicable.

 

Transactions & Scheduling

All payment for services or retail product transactions and appointment scheduling will be done via phone with our remote guest services team members.

All scheduled services and requested retail products will be need to be paid for prior to service arrival via card. Our guest services team will contact you the day of services to   facilitate that process. Your receipts can be emailed to you should you choose.

There will be no guest services team members on-site during business hours per state order 2.0. We ask that if you would like to offer a gratuity, that you leave it with the stylist in the form of cash.

Online booking will not be available until we are back to our normal schedule.

We kindly request that you provide a 48 hour cancellation for all services. If 48 hrs is not provided, a fee equal to 100% of the missed service will be charged.

 

Transactions & Scheduling

Due to the occupancy restrictions we ask that you arrive alone for your appointment. Children, family and friends may not accompany you into the building for your services.

Our typical amenities have been temporarily removed for your safety. Please feel free to bring your own beverage and snack.

Additionally, our relaxing color lounge will not be available while color processing. Please remember to bring a magazine or personal portable device of your own for your leisure while you process.

Should you have any questions or concerns you would like to share, please contact us at 603.880.7499 or at info@innovationsnh.com.